Privacy Policy

How we collect, use, and protect your information

EternalLounge Privacy Policy

This Privacy Policy explains how EternalLounge collects, uses, and protects your information when you use our lounge access information and financial insights platform. By using our service, you consent to the practices described in this policy.

Information We Collect

Personal Information:

  • Name, email address, and phone number for account creation
  • Contact preferences for newsletters and updates
  • Communication history and support inquiries
  • Date of birth for age verification if required

Usage and Browsing Data:

  • Pages visited and content viewed on our platform
  • Search queries and preferences for lounge information
  • Time spent on different sections of our website
  • Preferred financial topics and content categories

Technical Information:

  • IP address and device information
  • Browser type and operating system
  • Cookies and tracking pixels for website functionality
  • Session data and platform usage analytics

How We Use Your Information

Content and Services:

  • Provide personalized lounge access recommendations
  • Deliver relevant financial insights and market updates
  • Maintain and improve our information database
  • Ensure content accuracy and relevance

Platform Improvement:

  • Analyze user behavior to enhance our service
  • Personalize content and recommendations
  • Develop new features and information categories
  • Ensure platform security and prevent misuse

Communications:

  • Send newsletters and content updates
  • Share new lounge access information and financial insights
  • Provide customer support and service notifications
  • Marketing communications (with your consent)

Information Sharing

Service Providers:

  • Analytics services for platform improvement
  • Email service providers for newsletters
  • Customer support tools and communication platforms
  • Security services for fraud prevention

Legal Requirements:

  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect our rights and prevent fraudulent activity
  • Enforce our terms of service

Data Security

  • Use industry-standard encryption for sensitive data
  • Implement secure data storage and transmission
  • Regular security audits and monitoring
  • Limited access to personal information by employees

Your Rights and Choices

Account Control:

  • Access and update your personal information
  • View your communication and usage history
  • Delete your account and associated data
  • Export your data in a portable format

Communication Preferences:

  • Opt out of marketing emails and notifications
  • Choose frequency of newsletter communications
  • Unsubscribe from specific content categories
  • Maintain essential account and security notifications

Cookie Management:

  • Control cookie preferences through browser settings
  • Opt out of non-essential tracking cookies
  • Note: Some cookies are necessary for website functionality

Data Retention

  • Account information retained while account is active
  • Communication history kept for support purposes
  • Marketing data deleted upon opt-out request
  • Anonymized analytics data may be retained longer

International Users

  • Data may be processed in different countries
  • Appropriate safeguards in place for international transfers
  • Compliance with applicable data protection laws
  • Additional rights may apply based on your location

Children's Privacy

  • Our service is not intended for users under 18
  • We do not knowingly collect information from minors
  • Parents should monitor their children's online activities
  • Contact us if you believe we have collected minor's data

Third-Party Links

  • Our platform contains links to external websites
  • Each external site has their own privacy practices
  • We are not responsible for third-party privacy policies
  • Review external policies before providing information

Updates to This Policy

  • We may update this policy to reflect service changes
  • Material changes will be communicated via email or platform notice
  • Continued use indicates acceptance of updated terms
  • Previous versions available upon request

Contact Information

For privacy questions, data requests, or concerns, contact us at:

Email: info@eternalounge.live
Subject Line: Privacy Policy Inquiry

We are committed to protecting your privacy and ensuring transparency in how we handle your information while providing you with the best lounge access information and financial insights experience.

Last Updated: December 2024